Questions
Why is there an implementation fee?
Getting a hotel genuinely operational — property knowledge configuration, website deployment, staff training, workflow customization — is real work. The fee reflects that, not just flipping a switch.
What if I need email or WeddingWire integration?
Email inbox monitoring is included today — HospitalityOS connects to your hotel's own Microsoft 365 or Gmail inbox and captures genuine inquiries automatically, no separate setup. WeddingWire and other third-party lead marketplaces are on our roadmap, not available today. We'll never sell you a plan for a capability that doesn't exist yet — when it's ready, we'll let existing customers know first.
What's your refund policy?
We offer a 30-day subscription guarantee on the monthly subscription. If SalesOS isn't the right fit within your first 30 days, contact us for a full refund.
Can I cancel anytime?
Yes. This is currently offered as a pilot program — we want you to stay because it's working, not because you're locked in.