THAT'S SO Technologies™ ("we," "us") operates HospitalityOS, a software platform used by hotel properties to manage guest inquiries and sales operations. This policy explains what information we collect and how it's used.
When a guest interacts with a hotel's Digital Concierge widget, we collect the information they voluntarily share in that conversation — such as name, email, event details, and inquiry content — solely to help that hotel respond to the inquiry.
For hotel staff using the HospitalityOS dashboard, we collect account information (name, email) via Microsoft Entra authentication, and usage data related to leads, tasks, and proposals within their own tenant.
Guest inquiry data is used exclusively to help the relevant hotel property respond to that guest. It is not sold, shared with other hotels, or used to train models beyond the operation of that hotel's own concierge.
Each hotel property's data is scoped to that property by its own unique tenant identifier, enforced on every request the application makes and derived from the signed-in user's authenticated identity — never from data the browser sends. No hotel can access another hotel's leads, guests, or conversations.
Data is stored on Microsoft Azure infrastructure, in the United States.
If you're a guest who has interacted with a HospitalityOS-powered concierge and want your information removed, contact the hotel property directly, or reach us at info@thatsotechnologies.com.
As HospitalityOS grows, this policy will be updated to reflect new features. We'll update the date above when that happens.
Questions about this policy: info@thatsotechnologies.com