HospitalityOS · by THAT'S SO Technologies™
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Hotels don't have a software problem

They have an execution problem.

Sales inquiries arrive through your website, WeddingWire, The Knot, email, phone calls, and referrals. They're answered differently. Tracked differently. Priced differently. Sometimes not answered at all.

HospitalityOS gives your hotel one executive operating layer that ensures every inquiry is handled consistently — from first conversation through signed contract.

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30-minute walkthrough. No obligation.
HospitalityOS · Marlow Bay Resort Home
7
New inquiries this month
$183K
Pipeline value
3
Draft proposals
1
Site inspection
Illustrative preview of the real interface

The hospitality industry is facing unprecedented staffing shortages while guest expectations continue to rise. Hotels aren't looking for another dashboard — they're looking for leverage.

65%
of hotels report ongoing staffing shortages
70–75%
annual staff turnover in hospitality, vs. 3–4% in most industries
26%
of hotels report persistent front-desk understaffing

Source: American Hotel & Lodging Association (AHLA), 2025–2026 surveys

Hospitality technology is fragmented.

A single wedding inquiry might touch six different systems before anyone on your team ever sees the full picture.

Cloudbeds
Outlook
WeddingWire
The Knot
Cvent
Stripe
QuickBooks
Excel
HospitalityOS
SalesOS
Guest Experience
RevenueOS
OperationsOS
EventsOS

HospitalityOS is designed to connect with tools like these. Direct integrations are in active development — today, SalesOS works standalone alongside your existing systems.

Built as a real orchestration layer

Not another system to migrate to — HospitalityOS sits above what you already use.

Guest inquiry (website, phone, email)
HospitalityOS Intelligence Layer
Azure-hosted classification & knowledge engine
Cloudbeds · Outlook · Stripe · QuickBooks (integrations in development)

Response speed decides who books.

Independent research on sales response time consistently points to the same pattern — the window to win a guest's business is measured in minutes, not hours.

21x
higher qualification rate when a lead is contacted within 5 minutes vs. 30 minutes
78%
of buyers choose the first company that responds to their inquiry

Source: InsideSales.com research conducted with the Kellogg School of Management, MIT

The first HospitalityOS module — available today

SalesOS

Built around the operational responsibilities of a hotel Director of Sales — not a generic CRM with AI bolted on.

Capture every inquiry, day or night
Classify and route each one correctly
Draft proposals from real conversation details
Apply your actual rate card automatically
Track every deal through one pipeline
Start each morning with a real operational brief

The tedious work that eats a sales manager's day.

Every hour spent on repetitive admin is an hour not spent closing business or caring for guests.

Re-entering the same inquiry into a spreadsheet, PMS, and email
Solved today
Answering the same FAQ questions over and over, at all hours
Solved today
Building a multi-page BEO by hand for every single event
Coming soon
Drafting a contract from scratch for every booking
Coming soon
Chasing signatures and deposits manually
Coming soon
Illustrative example — not real customer data
7:12 AM
Good morning.
6 new inquiries overnight
1 wedding inquiry awaiting proposal review
2 proposals need approval
1 site inspection scheduled this week
Nothing overdue — you're caught up

How it works

01

Connect

Add one line of code to your website. Your concierge goes live immediately.

02

Understand

Every inquiry is classified and routed — sales, billing, or guest service — automatically.

03

Operate

Your team works from one pipeline, with proposals and pricing ready to review.

The HospitalityOS platform

SalesOS is live today. Each additional operating system extends the same foundation.

SalesOS
Available
Inquiry capture (24/7 via Digital Concierge)
Intent classification & routing
Real rate-card pricing suggestions
AI-drafted proposals
Pipeline & task tracking
Morning Brief & activity timeline
Coming to SalesOS
Contract generation, ready for your review and signature
Deposit collection, extending the pipeline through to a booked, paid reservation
Automatic BEO (Banquet Event Order) drafting from proposal and lead details
Guest itinerary building for weddings and multi-day events
Automated follow-up sequences, so no inquiry goes stale waiting on a reply
Guest Experience
Coming next
RevenueOS
In development
EventsOS
Planned
ExecutiveOS
Planned

See SalesOS in action

Illustrative preview of the real interface
H
HospitalityOS
Home
Leads
Tasks
Proposals
Widget Setup
HospitalityOS · Marlow Bay Resort Sales Pipeline
7
Total inquiries
3
This month
$183K
Pipeline value
1
Site inspection
Sunset Vibes wedding — 3 nightsProposal sent
Corporate retreat inquiryQualified
Anniversary weekendNew inquiry

Built on real infrastructure

Microsoft Entra authenticationEnterprise identity, per-user access
Azure-hosted architectureCryptographically isolated per property
Real-time onboardingLive in minutes, not weeks
Our vision

HospitalityOS is building toward a fully autonomous hospitality operating system — one that can independently manage the entire guest lifecycle, from first inquiry to signed contract, coordinating specialized AI systems for itineraries, event orders, and operations along the way. We believe the hotels who embrace this earliest will operate at a scale and speed no traditional team can match.

See what SalesOS could do for your hotel.

A 30-minute walkthrough with real examples — no pressure, no obligation.

Schedule an Executive Walkthrough